HR Tech & Outsourcing

My expertise in HR Tech, I’ve brought to market innovative solutions to streamline talent management, enhance employee engagement, and drive organizational performance.

Forte Group IT Outsourcing Services - Product Practice

ROLE: Director of Product Management (Full Time)

SITUATION:

This case is fundamentally different, in that it is not so much about new software but new service offerings, I was hired by Forte Group, a 1,000-person IT outsourcing firm, to realize its market opportunity to expand into Managed Product Services, to grow its business and off greater Client value.

ACTIONS:

  • Built a Product Management Practice, from 2 Product Owners, to a team of 24 Product Owners, Product Managers and UXUI Designers

  • Led strategic “Managed Product Team” sales, where Clients would hire one or more cross-functional Forte Agile Team to manage a Product Backlog

  • Implemented Playbook Practices, based upon my Kellogg MBA Product Course, and 20+ years experience

  • Hired, Trained, Fired and Promoted staff

  • Managed P&L of Product Services

RESULTS:

  • Grew Product practice by over 300% in 3 years (in headcount and revenue)

  • Forte’s Managed Product engagements enjoyed the most profitable margins in the company, due to our focus on adding demonstrable business outcomes

  • Introduced multiple new Service Offerings, including Product Consulting Services, Managed Product Teams, and Opportunity Analysis

  • 100% retention rate of my direct reports

TAGS: B2B, HR, IT Outsourcing, P&L Management, Product Leadership, Technical Management Consulting (Product Innovation), zero-to-one

HCareers Hospitality Resourcing Platform

ROLE: Head of Product (Full Time)

SITUATION:

After acquisition, we relaunched this #1 Recruiting Platform in Hospitality, refactoring a legacy system that was difficult for both Recruiters and Job Seekers to use.

ACTIONS:

  • Rebuilt HCareer Recruiting Platform + Jobs Board from the Ground Up

  • Built new Product and UXUI Design team, implementing effective agile and Lean UX

  • New UXUI, including new Search features, to improve Job Seeker conversion

  • Built new Recruiter Dashboard and Recruiter Analytics tools, for more efficient Recruiting

RESULTS:

  • Increased revenues 21% Y/Y (pre-COVID)

  • Increased candidate pool by 15% overall, and 35% for new candidates (within 3 months)

  • Reduced “Usability Churn” by 50%, through user behavior monitoring and usability metric tracking

  • Improved cross-functional development team coordination and communication with agile & Lean UX best practices and tools (Figma, Miro, Jira, Storybook)

  • Landed new Sales deals with multiple major Hospitality Chains, upon release of new software

TAGS: B2B2C, HR SaaS, Product Leadership

WorkTango HR Performance Management SaaS

ROLE: Director of Product Management (Full Time)

SITUATION:

Product Launch dates were consistently being missed. The HR Performance Management Platform HighGround (since acquired by WorkTango) hired me to lead 4 Product Managers and 3 UXUI Designers to rationalize five disparate Roadmaps and meet critical launch dates for key Clients (Patagonia, United, & KPMG).

ACTIONS:

  • Implemented Goal-aligned Roadmapping, with input from Marketing, Sales, Management, Finance, Engineering and Customer Support for a single Roadmap

  • Met directly with Strategic Customers, mapped out needs, and prioritized these in the Backlog

RESULTS:

  • Single Roadmap led to predictable releases

  • Successful launch of Patagonia’s HR Performance Management platform

  • Introduced new “Performance Benchmarks” Analytics capabilities, so Clients can proactively monitor high and low-performing teams and organizations

  • Successful launch of United’s Peer Recognition and Rewards Program

  • Successful launch of a Check-in based Performance program for KPMG, replacing outdated annual review. Reduced turnover, improved productivity and increased satisfaction

TAGS: B2B, HR SaaS, Product Leadership, zero-to-one